REFUND & RETURN POLICY
BLACK LAMB CLOTHING
Last Updated: July 23, 2026
At Black Lamb Clothing, every piece is produced with intention, quality, and attention to detail. Because our clothing is made to order specifically for each customer, we do not maintain traditional retail inventory and are unable to accept standard returns, exchanges, or refunds.
By placing an order with Black Lamb Clothing, you acknowledge and agree to the following policy.
ALL SALES ARE FINAL
Because all Black Lamb Clothing products are made to order, all sales are final.
We do not offer refunds, returns, or exchanges for:
- Ordering the wrong size
- Changing your mind after ordering
- Choosing the wrong color or style
- Personal preference
- Fit-related concerns
- Delays outside of our control
- Items that have been worn, washed, altered, or damaged after delivery
We strongly encourage customers to carefully review all product descriptions, sizing information, colors, quantities, and shipping information before completing an order.
MADE-TO-ORDER PRODUCTS
Black Lamb Clothing products are produced after an order is placed.
Our made-to-order process allows us to focus on quality, reduce unnecessary inventory and waste, and create products specifically for our customers.
Because materials, production time, labor, and other resources are committed to your order once it enters production, we cannot offer refunds simply because a customer changes their mind.
DAMAGED OR INCORRECT ITEMS
We stand behind the quality of our products.
If you receive an item that is:
- Damaged upon arrival
- Defective due to a manufacturing issue
- Different from the item you ordered
- The incorrect size, color, or product due to an error by Black Lamb Clothing
please contact us within 7 days of receiving your order.
We will review the issue and work to make it right.
Depending on the circumstances, Black Lamb Clothing may provide a replacement or another appropriate resolution.
HOW TO REPORT AN ISSUE
To report a damaged, defective, or incorrect item, please contact us at:
Email: [CUSTOMER SERVICE EMAIL]
Please include:
- Your full name
- Order number
- Description of the issue
- Clear photographs of the item
- Photographs of the damaged or incorrect area
- A photograph of the product label or packaging when applicable
Requests submitted more than 7 days after confirmed delivery may not be eligible for replacement or resolution.
ITEM CONDITION
Items submitted for review must remain:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, or damage caused after delivery
- In their original condition
Black Lamb Clothing reserves the right to decline a replacement request if the item shows signs of wear, washing, alteration, misuse, or damage unrelated to production or shipping.
SIZING
Customers are responsible for selecting the correct size before completing their purchase.
Because our products are made to order, we are unable to offer refunds or exchanges when a customer orders the incorrect size.
Please carefully review the sizing information provided on the product page before placing your order.
Sizing may vary slightly between garment styles, manufacturers, cuts, or materials.
COLOR & PRODUCT VARIATIONS
Colors may appear slightly different depending on:
- Phone or computer screen settings
- Lighting conditions
- Fabric type
- Printing or embroidery processes
- Production batches
Minor variations in color, placement, texture, stitching, distressing, or finishing are not considered defects when they are a natural result of the production process.
CUSTOM & PERSONALIZED ORDERS
Customized, personalized, limited-edition, or specially produced merchandise is considered final sale.
These products cannot be returned, refunded, or exchanged unless Black Lamb Clothing made an error or the product arrived damaged or defective.
SHIPPING DAMAGE
If your package arrives visibly damaged, please photograph the packaging and product before discarding any materials.
Contact Black Lamb Clothing within 7 days of delivery so we can review the issue.
Black Lamb Clothing may require photographs or additional information before approving a replacement.
LOST OR STOLEN PACKAGES
Black Lamb Clothing is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported as lost, missing, or stolen.
Customers are responsible for providing a safe and accurate shipping address at checkout.
If you believe your package has been lost during transit, please contact us and the shipping carrier so the shipment can be investigated.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information when placing an order.
Black Lamb Clothing is not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses submitted by the customer.
Please carefully review your shipping information before completing checkout.
ORDER CANCELLATIONS
Because products are made to order, orders may begin processing or production shortly after they are placed.
Once an order has entered production, it cannot be canceled, changed, refunded, or exchanged.
APPROVED REPLACEMENTS
If Black Lamb Clothing determines that an item qualifies for replacement because it was damaged, defective, or incorrectly fulfilled, we will provide instructions regarding the next steps.
Do not mail products back to Black Lamb Clothing unless you have received return authorization or instructions from our customer service team.
Unauthorized returns may not be accepted.
CONTACT US
For questions regarding your order or this Refund & Return Policy, please contact:
BLACK LAMB CLOTHING
Los Angeles, California
Email: [CUSTOMER SERVICE EMAIL]
Website: [WEBSITE URL]
BLACK LAMB CLOTHING
COMFORTABLY DIFFERENT.
Every Black Lamb piece is made with purpose. Because your order is produced specifically for you, we ask that you carefully review your selections before purchasing.
Thank you for supporting Black Lamb Clothing and our commitment to quality, individuality, and intentional production.